Exchange & Refunds

Our refunds and exchanges policy

Returns

You can return unwashed and unworn Products bought on this Website by mail within 21 days of your order date for refund or exchange.  

Please send back your Products to us in their original and unworn condition, in the original packaging with all tags still attached with the appropriate purchasing documentation.  Failure to do this may result in delays in processing any exchange or refund.

If you cancel this Contract before receipt of goods, we shall reimburse to you all payments received from you for the actual goods, excluding the costs of delivery if they have been dispatched.

We may make a deduction from the reimbursement for loss in the value of any goods supplied, if the loss is the result of unnecessary and inappropriate handling by you.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We will withhold reimbursement until we have received the goods back.

If you return a Product for any other reason, we shall examine the Product and notify you of your refund via email or exchange within a reasonable period.  Refunds or exchanges will be processed within [30] days of the day the Product is received at VeloKicks.

Defects

Products returned as a result of a defect with be refunded in full, including delivery charges. In the event of a defective product return we will first strive to organise postage of the item back to us at our cost. Should that not be possible we will also refund the cost incurred by you in the return (by a method agreed upon by both parties).

 

In the event of a return (either due to cancellation of the purchase agreement or defect) it is the obligation of the customer to pursue a refund of any local duties and/or taxes incurred. You may be contacted by the courier to settle any amounts.  Refusal to do so, and the resulting return to sender of goods will result in a deduction of the refund amount to the value of the freight and handling costs.  These costs will be summarised in a tax invoice to the customer.

All costs associated with the return of goods are the sole responsibility of the customer except in the case that the Product is defective.